Workforce Administration Representative Hindi

Functieomschrijving

At Dow Human Resources, they put people first.

Our aim is to hire and retain the right people who can contribute to our drive towards carbon neutrality. We focus on a three-pillar HR model, Centre of Expertise (COE), HR Partners and HR Solutions. Located in Terneuzen, The Netherlands, the HR Solutions centre has over 140 HR colleagues from 20+ different nationalities working together as one Team to foster an inclusive culture where trust, transparency, empowerment, and accountability are encouraged and embraced.

From providing targeted recruiting expertise, to assuring all our people receive the best employee experience, our Talent Acquisition, Workforce Administration, Payroll, Total Rewards, Talent&Learning, Global Relocation and HR Advisory teams are passionate about designing and bringing innovative people solutions to all employees and leaders based in Europe, Middle East, Africa, and India.

• A market-conform salary based on your experience
• Home Office Set-Up allowance
• A platform (Good HabitZ) with e-learnings
• Travel and tunnel expenses reimbursed
• PARTIALLY remote work, within 75 km from Terneuzen

This role enables a best-in-class employee experience through exceptional subject matter expertise, consultation, and service delivery in the areas of WFA. This includes the management, implementation, and delivery of innovative solutions specific to WFA. Receives instructions, guidance, and direction from more senior level roles to provide expertise to triage and managing employee life cycle activities for the respective Dow locations.

• Bachelor in Human Resources / Business Administration
• 2-3 years of relevant experience
• Solid verbal and written communication skills with fluency in English&Hindi

You will act as the first contact for workforce administration inquiries across various disciplines. The role is empowered to support and perform transactional activities required to enable HR business processes and drive a best in class Employee Experience. May act as a resource for less experienced staff.

• Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and eRequest), identifying and delivering solutions to employees and People Leaders.
• Delegates and escalates queries as appropriate, but remains responsible through completion.
• Tracks progress, and provides continuous feedback to requestors on status of their queries.
• Engage in improving Service Now Knowledge Base and Case Management content for their assigned discipline, based on experience.
• Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e request queries, etc.)
• Engage in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

Dow Benelux constantly works on innovation. They do this by combining scientific insights with their technological knowledge. The beating heart of Dow Benelux is in Terneuzen, Zeeuws-Vlaanderen (Zeelandic Flanders, the Netherlands). With its 17 plants and about 3,200 employees, Dow Terneuzen is the second largest production site of The Dow Chemical Company. As the largest employer in Zeelandic Flanders, Dow contributes to the economic and social success of this region.

Working for Dow is fun! Not only is the job interesting and challenging but you are rewarded by the amazing colleagues you encounter. Sounds like you ideal job? For further questions we are always available: 0115-689850 or e-mail to rtcflexcenterdow@randstad-tempoteam.nl.

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