Consumer Care Representative

Functieomschrijving

Do you get energy from helping consumers? Yes! Then this is the permanent job you are looking for! As a customer care representative, you assure our client's consumers of excellent service in both German and English.

In the role of customer care representative you get a lot of freedom, it is an independent role! Our client expects you at the office between 7.30 and 9.30 am. In addition to a flexible start time, hybrid working is also an option. On a full-time basis there is the possibility to work from home for 2 days. Yes! Check, a good work-life balance!

• Salary between€2400 and €2800 per month!
• Chance of a permanent contract with our client!
• Dynamic position at an international company
• Full time job!
• You'll work in a team of seven colleagues!
• You will receive a travel allowance! (10 km>)

As a customer care employee you have excellent communication skills. You are empathic and flexible as well. You bring the following with you:

• You have a completed bachelor degree or 3 years relevant work experience and a middle education.
• You have excellent English and German or Dutch language skills (depending on which of the 2 positions you are applying for).
• You have affinity with Social media.
• You think ahead and dare to take the initiative.

You will work in a team of seven customer care representatives. Together with your team you ensure an optimal customer experience. Our client is active worldwide in 25 different countries. In total, 3400 employees are employed.

• You answer questions and complaints via Live Chat, e-mail and Social Media.
• You are able to estimate and decide when a question, comment or complaint should be treated online or better offline.
• You work with ERP and CRM systems to answer all questions, register and plan follow-up activities.
• You recognize opportunities that can lead to improvement of our processes.

You will work in a team of seven customer care representatives. Together with your team you ensure an optimal customer experience. Our client is active worldwide in 25 different countries. In total, 3400 employees are employed.

Did we arouse your interest? Or do you have any questions? Feel free to contact us! If you are completely sure of your business, apply quickly via the red application button!

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